Your invoices
The portal lists every invoice the business has sent you, with what is still owed on each. From an invoice you can download the PDF and, when a balance is due, pay it by card without waiting for a payment link. This article covers the list, the invoice page, and paying.
Opening your invoices
- Sign in and choose your name at the top right.
- Choose My invoices.
The page is Your invoices. When anything is outstanding, the top right shows Total owed — the sum of every open balance.
What each invoice shows
One card per invoice, newest first, twenty to a page with page numbers underneath when there are more:
- Invoice … with its number, and Issued with the date the business billed you.
- The vehicle or vehicles the work was for, when the invoice came from a visit.
- A status: Paid, Partly paid, Unpaid, or Refunded.
- Total, and Balance due when anything remains.
Choose a card, or View invoice, to open it. Invoices the business has not sent yet do not appear — only what they have actually billed.
The invoice page
- From — the business, its address and contact details.
- Services — each service, add-on or product with its price, then Subtotal, any Discount, Tax, Total, Paid and Balance due.
- Download PDF opens the invoice in a new tab as a PDF you can save or print.
- Payments — every card payment that went through against this invoice, with its date and amount, or No payments yet.
A paid invoice ends with This invoice is paid in full. Nothing is owed.
Paying a balance
When a balance is due, the page ends with Pay this invoice and the amount:
- Enter your card in Card details. The fields belong to the payment processor — the portal never sees your full card number.
- Choose Pay …. The button carries the amount and is greyed until the card details are complete; while the charge goes through it reads Processing….
- The page confirms Payment received — thank you! with the amount charged, and the invoice above it updates to Paid. If a payment covered only part of the balance, the message says what is still owed instead.
The full balance is charged; the page does not take a partial amount. Your card details are not kept by the portal — paying an invoice does not save the card, and a card saved for a plan is not offered here.
Messages you might see
- We could not load your invoices. Please try again. — the list did not load. Reload the page; if it keeps happening, the portal itself is having trouble.
- You have no invoices yet. — the business has not billed you through Wax Stak. Nothing is wrong.
- We could not find that invoice. — the link points at an invoice that is not yours or no longer exists. Go back to the list.
- We couldn’t process that card. Please check the details and try again. — the card details did not go through. Nothing was charged; correct them and pay again.
- Your card was declined. No payment was taken — please try another card or contact your bank. — your bank refused the charge. The page never says why; your bank can.
- We could not accept that card. Please check the details or try another. — the card could not be registered with the payment processor. Nothing was charged.
- This invoice is already paid in full. — it was settled since you opened the page, perhaps by the business. Nothing to do.
- A payment for this amount was just submitted. Please wait a moment before trying again. — the same payment was sent twice in quick succession; the first one is going through.
- This business cannot take card payments yet. — the business is not set up for online payments. Contact them to pay.
- The payment form is temporarily unavailable. Please try again later. — the card form could not load. Try again in a few minutes, or use the payment link from the invoice email.
Good to know
- The Paid email (Invoice … paid in full) still arrives after you pay here; it is your receipt. See Receipts and your payment history.
- An invoice emailed with a Pay now button can be paid either way — from the link without signing in, or here. Whichever you use first settles it.
- A refund shows as Refunded on the invoice; see Refunds.