Frequently asked questions
The short answers, each with a link to the article that goes deeper. If your question is about a price, a booking or a detail on file, the answer is usually the business itself — its phone and email are in the portal’s footer.
What is this portal, and where do I find it?
It is your detailer’s own website for you: book a service, see your bookings and vehicles, pay an invoice, manage a plan. Its address ends in .portal.waxstak.com, and it is linked from every email and text the business sends you. There is nothing to install. See What the customer portal is.
How do I sign in? I never set a password.
There are no passwords. Enter your email and the portal emails you a six-digit code that works for ten minutes; or sign in with a Google or Apple account that uses the same email the business has for you. See Sign in with a code sent to your email.
Why can’t I create an account?
Because the business creates it. The record they keep for you — name, email, phone — is your account, so there is no sign-up page. If you are new to them, book a service or ask them to add you. See Why you can’t create an account yourself.
Can I use the portal in Spanish?
Yes. Choose Language in the footer of any page and pick Español; the portal remembers it on that device. Emails and texts follow the language the business has on file for you. See Your account details and language.
How do I change my email or phone number?
Ask the business. Choose your name at the top right, then Your details, to see what they have on file — but the details are theirs to edit, so a correction is a message to them. See Your account details and language.
How do I book?
Choose Book Now on the home page and follow the steps: Select Services, Select Date & Time, Your Details (vehicle and address), then Review & Confirm. A business may add a Deposit step before the last one. See Book a service.
Can I move or cancel a booking?
Not with a button — contact the business and they change it for you. What happens to a deposit is up to them. See Change or cancel a booking.
What texts and emails will I get?
A confirmation, reminders, “on the way” and “your car is ready” — those four can be texts — plus emails for photos, the review request, quotes, invoices, payment links and receipts. No text ever asks you to pay or to leave a review. See Emails and texts you will receive.
How do I stop the texts?
Reply STOP to any of them; reply START to get them back. That covers texts. Offers by email have their own Unsubscribe link, and review emails their own Opt out link. See Unsubscribe from marketing emails.
Where are the photos of my car?
On the booking: open it under My Bookings and look for Before Photos and After Photos. The “your photos are ready” email shows them too, for a week. My Vehicles shows a vehicle’s whole photo history. See Photos and notes from your detailer.
The link in my text doesn’t work any more.
Links from texts and emails expire after about a month. Sign in instead: the same job is under My Bookings, in Past. See The link in your text or email.
How do I pay?
Two ways. From the invoice email or the payment-link email the business sends — open it, enter your card, done; the link works for 48 hours and takes the full balance. Or sign in, open My invoices from your name, choose the invoice and pay it there. See Pay an invoice from a payment link and Your invoices.
Where is my receipt?
In your inbox — the Invoice … paid in full email is the receipt, so keep it. The portal also lists every invoice under My invoices, with its payments and a PDF, and a plan’s payments under My plans. See Receipts and your payment history.
How do I get a refund?
Ask the business; there is no button for it. A card refund goes back to the card you paid with. See Refunds.
How do I leave a review, and can I change it later?
Open the finished job — from My Bookings or from the link in the email — and choose Leave a Review. One review per job, within three months of the service, and it cannot be edited in the portal. See Leave a review, or opt out of review requests.
Who do I contact — the business or Wax Stak?
The business, for almost everything: bookings, prices, invoices, your details. Wax Stak, at support@waxstak.com, only when the portal itself is not working. See Contact your detailer.