Update the card that pays your plan
The card that pays your plan is on file with the business, and you manage it yourself in the portal. This article shows you where those cards are, how to change the one being charged, and how to get payments going again after a decline.
Where your cards are
- Sign in, open the menu under your name at the top right, and choose Your details.
- Scroll to Saved cards.
Every card the business has for you is listed — including any they saved in person — by brand and last four digits, with Expires and the date, or Expiry date not on file. A label beside it tells you its role:
- Pays automatically — this is the card your plans are charged to.
- Not set up for automatic payments — on file, but without your agreement to charge it automatically, so it cannot pay a plan yet: the business saved it without one, or you asked your bank to stop recurring charges on it. See Agree to automatic payments on a card below.
- Stopped — no longer charged. The label says why when the portal knows: Stopped — expired or Stopped — your bank declined it.
A stopped card stays listed so you can see what happened; it cannot be started again — add it again instead.
Add a card
- Choose Add a card.
- Enter the card under Card details.
- Tick the Agreement: I authorize this business to charge this card automatically for my plans until I cancel.
- Choose Save card.
A new card is saved but not yet charged. To make it the one that pays, choose Charge this card on it and confirm with Yes, charge this card — the confirmation says how many plans it will pay, because one card pays all of them.
Agree to automatic payments on a card
A card marked Not set up for automatic payments is on file; only your agreement is missing. Choose Set up automatic payments on it, tick the Agreement and choose Agree. The card can now pay a plan — choose Charge this card to make it the one charged.
Replace a card
Choose Replace on the card being charged, enter the new card and agree as above, then choose Save card. The new card takes over at once and the old one is stopped, so the plan is never left without a card.
Stop using a card
Choose Stop using, read the confirmation — If any of your plans are paid with it, they will have no card until you choose another — and choose Stop using this card. If that was the paying card, the plan under My plans now reads No card is set to pay for this plan. with a Manage cards button that brings you back here; choose another card before the next payment date.
When a plan payment fails
If your card is declined on a payment date, it is tried again a few more times over the following week — you are not emailed each time, and the plan reads Payment needed meanwhile. One of two things ends it:
- The payment goes through on a retry. The plan is Active again and nothing else is needed.
- The retries run out, or the card is finished — expired, refused outright by your bank, or you asked your bank to stop recurring charges. An expired or declined card is marked Stopped with that reason; a card whose recurring charges you stopped goes back to Not set up for automatic payments. Either way you receive an email with a link to pay that period with any card, without signing in.
To get automatic payments going again, make sure a card here reads Pays automatically — add or replace one, or agree again on the card you have — and choose Charge this card on it; that also collects the unpaid period. Once the period is settled, the plan goes back to Active. If it still reads Payment needed a day later, contact the business.
Good to know
- Card details go into a form hosted by the payment processor; the portal, the business and Wax Stak only ever see the brand, the last four digits and the expiry date.
- The Agreement is what lets the business charge the card without asking each time; Stop using is how you withdraw it.
- If the form says We cannot take card details right now, the processor is unreachable — try again in a few minutes.