What your plan includes, and when you’re charged
Two questions come up with any recurring plan: what am I getting, and when does my card get charged. Your portal answers both on the plan’s own card under My plans. This article walks through each part of that card.
What’s included
Under What’s included is the list of services the plan covers on every visit, exactly as your detailer built the plan. When a service is included more than once, the line says so — Interior vacuum ×2, for example. Prices are not listed per service: you pay the plan’s price, and everything in the list is part of it.
If the list is missing something you were promised, or you want to change what the plan covers, that is a conversation with the business — the portal cannot edit a plan.
The price, and how often you pay it
Next to the plan’s name is its price, followed by how often you are charged — Weekly, Every two weeks, Monthly, Every three months or Yearly. That is the payment schedule, and it is not always the same as the visit schedule: a plan can be charged monthly and visited every two weeks. The two dates on the card keep them apart:
- Next payment — the day your card is charged for the next period.
- Next visit — the next visit planned under the plan.
The first payment is taken by the business when the plan is set up. From then on, each period is charged automatically on its due date to the card marked Pays automatically among your saved cards. You do not need to do anything — and if the card line reads No card is set to pay for this plan., see Update the card that pays your plan before the next payment date.
Receipts and invoices
Every charge that goes through sends you a receipt by email, to the address the business has on file for you. To see the full record, open Payment history on the plan’s card. Each entry is a date and an amount, marked:
- Paid — the period was charged successfully.
- In progress — the charge is being collected right now. Give it a day; there is nothing for you to pay by hand.
- Payment failed — the card was declined. What happens next is in Update the card that pays your plan.
Choose View invoice next to any entry to open that period’s invoice in a new tab. If it will not open, the page says We could not open that invoice. Please try again. — try once more, then contact the business if it persists.
Good to know
- The date on a history entry is the period that was being collected, not necessarily the day the charge reached your bank.
- The price beside the plan’s name is before tax. When the business charges tax, the amounts in Payment history and on each invoice include it.
- A plan that is Paused is not charged; the next payment date resumes when the plan does.