Receipts and your payment history
Your receipt for a payment is email. The portal also lists every invoice the business has sent you, with its payments, and keeps a payment history for each plan. This article says which email arrives when, what it contains, and where each list is.
The emails
Every payment message comes by email, and only to an address the business has on file for you. None carries a PDF; the email itself is the document, so keep it. Unsubscribing from a business’s marketing emails never stops these.
- The invoice — Invoice … from …. Sent when the business bills you. It lists each service, add-on or product with its price and the Total. When there is something left to pay it shows an Amount due and a Pay now button; see Pay an invoice from a payment link.
- Invoice paid — Invoice … paid in full — …. Sent the moment the invoice is settled, whichever way that happened: your card online, a card or cash in person, a deposit that covered it, or credit the business applied. It names the invoice, the invoice Total and the time it was settled. It is your receipt.
If you paid a deposit when booking, the confirmation page told you the amount and the invoice after the work shows it already taken off — see Pay a deposit when booking. A payment that covers only part of an invoice shows the same way: the invoice’s Amount due is what remains.
Your invoices in the portal
Sign in and choose My invoices from your name at the top right. Every invoice the business has sent you is listed with its status and any balance due; open one for the services, the totals, each payment that went through, a Download PDF button and — when a balance is due — a Pay this invoice section. See Your invoices.
A plan’s payment history
For a plan you are on, the portal keeps a list:
- Sign in and open My plans from your name at the top right.
- On the plan, open Payment history. It lists each billing period with its amount and one of three states: Paid, In progress while a charge is still going through, or Payment failed.
- Choose View invoice on a row to open that period’s invoice as a PDF. It shows the services, the totals, an Amount Paid line and, when anything is outstanding, a Balance Due line.
Before the first charge the list reads No payments yet. The date on each row is the period being paid for, not the day the card was charged.
What the portal does not keep
- My Bookings shows each visit’s price, not whether it is paid — that is on the invoice, under My invoices.
- Card details are never shown anywhere except the last four digits of a card you saved for a plan.
- Tips are not on an invoice. A tip you add when paying in person is money for the technician; the invoice total does not include it.
Getting a copy
The business can resend an invoice email, and can print or email a copy from their side. Ask them with the invoice number from the email’s subject line; see Contact your detailer.
Good to know
- No email on file means no receipt. If you paid in person and nothing arrived, ask the business to add your email and resend the invoice.
- The invoice email is sent in English for now; the paid-invoice email and the plan’s invoice PDF follow the language on your record with the business.
- The paid-invoice email arrives once per invoice, however many payments went into it.