Approve or decline a quote
When the business prepares a quote for you, it arrives by email with a Review and respond button. The button opens the quote in your browser — no account and no sign-in — where one tap approves it and one tap says no. This article walks through the page and what your answer sets in motion.
Open the quote
- Open the email Quote … from … and choose Review and respond. It works on a phone or a computer.
- The page is headed Quote #… with the business’s name under it. Below is what they priced: each service, add-on or product with its price, then Subtotal, a Discount if they gave one, the tax and the Total.
- Any notes the business wrote for you sit in a box below the totals. Read them — a note is where they explain a choice or a condition.
- If the price is only held for a while, a line under the totals says so: This price is held until …. After that date the page says the price has lapsed — see below.
The page shows what the business is offering to do and for how much. It does not show a vehicle or an address; those are on the booking that follows.
Approve it
- Choose Approve … — the button carries the total, so you see the amount you are agreeing to.
- That is the whole step. There is no confirmation to click and nothing to sign, so read the total before you tap.
The page then reads Quote approved — Thanks! The business has your approval and will be in touch to schedule the work. Approving does not book a time and takes no payment: the business sees your approval next time they look and contacts you to schedule. If you have not heard from them in a few days, use the contact details in the quote email.
Say no
- Choose No thanks. Nothing happens yet — the page opens a box first, so a mistaken tap next to Approve … is harmless.
- Write a note in Anything you’d like them to know? (optional) if you want to say why, or what would change your mind. Up to 500 characters; leaving it empty is fine.
- Choose Decline this quote.
The page reads Quote declined — Thanks for letting them know. Nothing further is needed from you. Your note goes with the answer; the business reads it with the quote.
If the price has lapsed
When the held price has passed, the page says This price is no longer available. Please contact the business for an updated quote. and the approve button is gone. You can still decline, so the business is not left waiting on an answer. For a new price, contact them; they send a fresh quote by email.
Good to know
- An answer is final. Once you approve or decline, the page shows your answer whenever you reopen the link, and the buttons are gone. To change your mind, contact the business — they can send a new quote.
- The link in the email keeps working for about a month, well past most price-hold dates. This quote link is invalid. Please check the link or contact the business. means the link is broken or has run out: ask the business to send it again.
- This quote is no longer available. Please contact the business for a new one. means the business closed this quote. The page still shows what it was, but it can no longer be answered.
- The business can change a quote after sending it. The link always shows the current version, so what you see when you approve is what you are agreeing to.
- The quote email is sent in English for now, even when your portal is in Spanish; the page itself follows the language you chose in the portal’s footer.