SMS Terms & Program Disclosure
WaxStak is a scheduling and job-management platform for auto detailing and car-care businesses. Businesses that use WaxStak can send text messages to their own customers about appointments those customers booked. This page describes that messaging program.
Who sends the messages, and to whom
Messages are sent on behalf of the individual detailing business a customer booked with. Recipients are that business’s own customers. WaxStak does not send marketing texts, does not text people who have not booked with a business on the platform, and never sells, rents, or shares phone numbers with third parties.
How you opt in
Consent is given on the business’s online booking page, before the booking is submitted. A checkbox appears alongside your booking details, unticked by default. Ticking it is optional — the booking can be completed without it. The wording shown next to the checkbox is:
Text me appointment confirmations, reminders, and service updates. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help.
The exact wording you were shown is stored with your consent record.
What messages you will receive
The program is transactional only. These are the complete set of messages it can send:
- An appointment confirmation when your booking is confirmed
- An appointment reminder before your appointment
- A notice when your technician is on the way
- A notice when your vehicle is ready, with or without a link to your job details
No promotional offers, no marketing campaigns, and no third-party content are sent through this program.
Message frequency
Message frequency varies and depends on your own bookings. Messages are triggered by activity on your appointment — typically a small number of messages per appointment.
Cost
Message and data rates may apply. WaxStak and the business you booked with do not charge you for these messages; your mobile carrier’s standard rates apply.
How to stop messages
Reply STOP to any message to opt out. You will stop receiving texts for that business. You can also opt out by contacting the business directly or by writing to support@waxstak.com. Replying START resumes messages if you change your mind.
How to get help
Reply HELP to any message for assistance — your mobile carrier responds to HELP requests for this number. For questions about the platform or a specific booking, contact support@waxstak.com.
Carriers
Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and device.
Privacy
Phone numbers collected for this program are used only to send the messages described above. They are never sold, rented, or shared with third parties for marketing. See our Privacy Policy for how we handle personal information.
Contact
WaxStak LLC — support@waxstak.com