Troubleshooting

Short answers to what owners ask most: the free plan, cards, changing plans, Spanish, the field app offline, online booking, your data, locations, support.

What delete really does, why the app refuses some deletions, where a missing customer, service, package, job or invoice usually is, and what can come back.

Why a job you booked is not on the technician’s phone — assignment, the date window, sync, the day’s list, their access — and what makes it appear.

Why the calendar, a customer’s text and a technician’s phone can disagree about a time, which time zone each one reads, and where to fix the wrong one.

What a Failed, Pending or Authorized payment means, why a customer’s payment link did not work, why you cannot charge cards yet, and what to do about each.

Why a confirmation, reminder or invoice never reached a customer — the record, the switches, the verified phone, consent, the allowance — and where to fix each.

What to check when the back office refuses your email and password, a link has stopped working, or you keep landing back on the sign-in page.