Troubleshooting

Short answers to what technicians ask most — signal, syncing, location, phones and languages, passwords, others’ jobs, photos, notes, a new phone, support.

Why Navigate opens Apple Maps and not Google Maps, why directions went to the wrong street, why Current can’t find you, and which of those the office fixes.

When Syncing… never ends, when Up to date hides a stale sync, and when a big first download keeps restarting — what’s happening and the one-minute fix.

Why a photo didn’t reach the office — the camera refused, the job’s photo limit, a photo waiting for signal — what the phone says, and when to retake it.

Why a job you expected isn’t on Work — not synced, another day, outside the phone’s window, canceled, taken off you, no technician — and how to find it.

What each message on the sign-in screen means — the one error, the company chooser, a paused or suspended company — and what fixes it on the phone.