Terms of Service

Last Updated: September 10, 2026

Welcome to WaxStak. These Terms of Service (“Terms”) govern your access to and use of the WaxStak platform, software, and services (collectively, the “Service”) provided by WaxStak (“Company,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Description of Service

WaxStak is a cloud-based field service management platform designed to help businesses manage scheduling, customer relationships, job management, invoicing, and payments. The Service is provided on a subscription basis and may include web applications, mobile applications, and related tools.

2. Account Registration and Security

2.1 Account Creation. To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 User Access. You may authorize additional users to access your account. You are responsible for ensuring that all users comply with these Terms and for any actions taken by users under your account.

2.3 Security. You must notify us immediately at support@waxstak.com if you suspect any unauthorized access to or use of your account.

3. Subscription and Payment Terms

3.1 Subscription Plans. The Service is offered through various subscription plans with different features and pricing. Details of available plans are provided on our website or through our sales team.

3.2 Billing. You agree to pay all fees associated with your selected subscription plan. Fees are billed in advance on a monthly or annual basis, depending on your plan selection. All fees are non-refundable except as expressly stated in these Terms.

3.3 Payment Methods. You must provide a valid payment method. You authorize us to charge your payment method for all fees due under your subscription.

3.4 Price Changes. We may change our prices with 30 days’ notice. Price changes will take effect at the start of your next billing cycle following the notice.

3.5 Taxes. Fees do not include taxes. You are responsible for paying all applicable taxes, and we will charge tax where required by law.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any illegal or unauthorized purpose

  • Violate any applicable laws, regulations, or third-party rights

  • Transmit any malware, viruses, or other harmful code

  • Attempt to gain unauthorized access to the Service or its related systems

  • Interfere with or disrupt the integrity or performance of the Service

  • Resell, sublicense, or share your account access with unauthorized parties

  • Use the Service to send spam or unsolicited communications

  • Reverse engineer, decompile, or disassemble any part of the Service

    • 5. Data Ownership and Licenses

    5.1 Your Data. You retain all rights, title, and interest in and to the data you submit to the Service (“Customer Data”). You grant us a limited license to use, process, and store Customer Data solely to provide the Service to you.

    5.2 Our Intellectual Property. We retain all rights, title, and interest in and to the Service, including all software, technology, documentation, and content we provide. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

    5.3 Feedback. If you provide us with feedback or suggestions about the Service, you grant us the right to use such feedback without restriction or compensation to you.

    6. Service Level and Support

    6.1 Availability. We strive to maintain 99.9% uptime for the Service. Scheduled maintenance will be communicated in advance when possible.

    6.2 Support. We provide customer support during business hours via email and in-app chat. Premium support options may be available depending on your subscription plan.

    6.3 Updates. We may update, modify, or discontinue features of the Service from time to time. We will provide reasonable notice of material changes.

    7. Data Security and Privacy

    7.1 Security Measures. We implement industry-standard security measures to protect Customer Data, including encryption in transit and at rest, access controls, and regular security assessments.

    7.2 Privacy. Our collection and use of personal information is governed by our Privacy Policy , which is incorporated into these Terms by reference.

    7.3 Data Processing. To the extent we process personal data on your behalf, we act as a data processor and you act as the data controller. We will process such data only in accordance with your instructions and applicable law.

    8. Term and Termination

    8.1 Term. These Terms remain in effect until terminated by either party.

    8.2 Termination by You. You may terminate your subscription at any time through your account settings. Termination will take effect at the end of your current billing period.

    8.3 Termination by Us. We may terminate or suspend your access to the Service immediately if you breach these Terms, fail to pay fees when due, or if required by law.

    8.4 Effect of Termination. Upon termination, your right to use the Service will immediately cease. We will make your Customer Data available for export for 30 days following termination, after which it may be deleted.

    9. Disclaimer of Warranties

    THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

    10. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WAXSTAK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

    OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

    11. Indemnification

    You agree to indemnify, defend, and hold harmless WaxStak and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

    12. Dispute Resolution

    12.1 Informal Resolution. Before initiating any formal dispute resolution, you agree to contact us at legal@waxstak.com and attempt to resolve the dispute informally for at least 30 days.

    12.2 Arbitration. Any dispute not resolved informally shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English and the decision shall be final and binding.

    12.3 Class Action Waiver. You agree to resolve disputes with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

    13. General Provisions

    13.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

    13.2 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and WaxStak regarding the Service.

    13.3 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

    13.4 Waiver. Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or any other provision.

    13.5 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

    13.6 Notices. We may provide notices to you via email, in-app notification, or by posting on the Service. Notices to us should be sent to legal@waxstak.com.

    14. Changes to Terms

    We may modify these Terms from time to time. If we make material changes, we will notify you via email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

    How we handle personal information is described in the WaxStak Privacy Policy.

    15. Contact Us

    If you have any questions about these Terms, please contact us at:

    WaxStak
    Email: legal@waxstak.com

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